Perkbox End User Terms of Service

The objective of this Policy is to establish a transparent and effective process for handling and resolving complaints and applies to all Perkbox End Users.

If you would like to raise a complaint, please email us as soon as possible at complaints@perkbox.com. Please see the process below which will be followed to resolve your complaint fairly and appropriately.

We will acknowledge your complaint within 2 working days of receipt of your complaint.

This entire process may take upto 20 working days to conclude however we will let you know if this may take longer and why.

It’s important to note that we are often required to engage our 3rd party suppliers to resolve our complaints, we will keep you informed every step of the way if this is the case whilst we work to resolve complaints where a deeper investigation is required to ensure we still manage your complaint in a timely manner.

Stage 1: Raising your complaint with us.

You can register a complaint by contacting complaints@perkbox.com. Please include your desired outcome when raising a complaint. We aim to investigate and resolve complaints at first contact, but if you're not satisfied, it may be escalated to stage 2.

Stage 2: Escalating your complaint for a Full and Final decision

Your complaint will be escalated to a Team Lead/Manager. We'll thoroughly investigate your concerns again and work with you to come to a final resolution on the complaint.

Contact Details:

To register your complaint, please contact complaints@perkbox.com

Version 04 March 2024