Saving employees over $36K when it mattered most

About Corporate Travel Management

Founded in 1994, Corporate Travel Management is a global leader in business travel management, providing tailored solutions to meet the unique needs of clients across Australia, New Zealand and beyond.

Introduction

With living costs soaring, Corporate Travel Management knew they needed to provide their team with extra support. They wanted to create a benefits package that not only addressed immediate needs but could also evolve alongside the company’s future growth.

Isabella O’Dea, HR Advisor, says:

“We wanted to figure out a way to support our employees further when it came to those everyday purchases and improve our benefits offering in general.”

Corporate Travel Management heard about Perkbox from their UK branch and saw the potential straight away. They'd never had anything like it before - a platform with universal appeal, accessible to all, and built to work on a large scale.

“We consider ourselves to be very forward thinking. [Perkbox] seemed like something that everyone in the company could benefit from — and it's not specific to certain groups or departments.

To address challenges and have a range of perks, deals, and help with grocery shopping during a time when everything was doubling in price — on one system — would be helpful.”

Connecting through recognition

When looking at their existing system, Corporate Travel Management realised they could benefit from an efficiency boostto fully support their goal of driving a culture of appreciation. This commitment to improve the way they prioritise recognition is reflected in their value of Connect.

“We were talking about our reward and recognition program, the CTM STAR Awards, and how we could streamline the process, as the current process involved a great deal of administration for the team.”

Launching Celebration hub enabled them to create a centralised system for recognition, run regular incentives, and generate over 1,800 acknowledgements in the last 12 months.

“Since [launching Celebration hub], engagement on the platform has just skyrocketed. Everybody really loves it.

“There's such an impact on engagement when it comes to recognition — both peer-to peer and manager-to-employee — that absolutely blew up on the platform.”

Delivering savings and support

Living their Deliver value, Corporate Travel Management builtan ecosystem of support designed to empower employees and provide a vital lifeline for high living costs. To build excitement and engagement, they hosted Perkbox demo sessions, achieving an impressive 97% platform activation rate. This helped employees discover all the discounts available to them — resulting in fixed savings of $36,000 over the past 12 months.

Their Deliver value is also made tangible by offering on-the-go access to Wellness hub, providing employees with on-the-go access to tools and resources to support their wellbeing anytime, anywhere.

“Staff have been participating in meditation and really enjoying the sleep stories. [The content] is there when you need it, which I think is really helpful and it's something unique we can offer here at CTM.”

Evolving HR functions

Another key goal for Corporate Travel Management was to reduce administrative tasks - aligning perfectly with their Evolve value.

“We have a goal of reducing manual processes and embracing automation wherever possible. The simplicity and ease of using the perks made a significant difference from an administrative standpoint.”

By creating a more efficient, agile system through Perkbox, they reduced the admin burden and cut down the time spent on their bimonthly STAR Awards initiative from 2 hours to 30-45 minutes.

“Promoting the Celebration hub and using it to assist managers to drive a culture of appreciation within their teams has been really valuable, as you don't have to send emails or do it over Teams.

Previously we used Microsoft Forms for our reward and recognition program, but having everything centralised in Perkbox, including the reporting tools, makes it much easier to pull, filter, and analyse data. Looking ahead, our plan is to integrate more information into the platform.”

An EVP powered by Perkbox

Corporate Travel Management is excited to continue their journey with Perkbox at the heart of their EVP.

Through universal appeal and ease of use, they're making their values something employees can live and breathe - all while fostering a recognition-fuelled culture.

“I feel like a lot of times companies have many different systems, and you can find this here and that there. To have what you need on one system is really useful. It’s a time saver to be able to search for perks. I'll walk into a store and just look it up really quickly to see if it's on Perkbox. The ease of that is really good and I think it makes us more likely to use the platform.

It's important for us to be able to offer not only those cost benefits to our employees, but also that celebration of each other and the option to publicly recognise when people go above and beyond.”