Challenges
BookingGo grew rapidly and they knew they needed to keep their culture alive at the same time. “We've grown incredibly fast,” says Ryan Cheyne, People Director. “We're working on building a culture that is diverse and exciting and vibrant.”
And when you have a positive working environment, it’s important to preserve that. “Our values are built around having fun, being different,” notes Sophie Weids, People Advisor. “It's amazing.”
Ryan further backed this sentiment by saying, “It's all about people, so unless we've got that right, you know that's going to hinder how fast and how successfully we can grow.”
Solution
BookingGo’s search led them to choose Perkbox as it was the right fit for the business and simple to use. “Using the platform for myself from the people team's perspective is really easy. I can go on there, add in our own perks, I can go in and see how many people registered, how much money we've saved,” Sophie told us.
Sophie had kind words to say of the customer support offered by Perkbox, adding, “The account management side's been great. I can, just drop them an email or give them a call and everything is dealt with really fast and really quickly.”
Perkbox gives BookingGo a range of benefits to reward their people with, including over 250 perks, discounts and freebies, as well as access to tools to improve the physical, mental and financial wellbeing of their employees.
These benefits resonated with BookingGo’s workforce immediately. “I went home with my mobile, showing my boyfriend,” says Olesya Ovchinnikova, Customer Advisor. “I have Perkbox! My life is so different now.”
A view shared by Olesya’s colleague Carl Shirwing, Customer Advisor, “I take my nephew to go and see a film that he really wants to see. I can also get him a discount ticket as well and he loves it.”
Results
Within seven months of launching Perkbox, 97% of BookingGo’s workforce were engaged with the platform with a huge number of them being active users. Ryan told us, “97% of our colleagues have actually activated their accounts and of those, 96% have actually redeemed a perk over the last three months.”
Having that level of engagement saw their employees save a lot of money. “In the last seven months, our colleagues have saved over £160,000, which is just amazing,” says Sophie, adding, “It really does give you a great return on investment. I would completely recommend Perkbox.”
BookingGo also saw their staff turnover rates drop after launching Perkbox. “Our staff turnover last year was 44% and this year it's down to 33%, and it's continuing to go down each month,” said Sophie. “So hopefully the more that we can do to help keep our employees motivated and engaged, then the lower our staff turnover will be.”
And those levels of motivation and engagement can be clearly seen from BookingGo’s workforce. Olesya summed it up best by saying, “If I feel my employer is caring about me, I’ll be giving 100% and doing everything I can to benefit the company.”
